FAQs
Where can I see the AWEchair in person?
Our showroom is available by appointment only. Located at 100 Crosby Street - 6th Floor, New York, NY and is open 11am - 4pm Tuesday-Thursday. We would be happy to coordinate a visit with our showroom team. Please reach out using our contact form, here.
How do I order a swatch?
You can contact Customer Service at +1 (877) 293-6729, via live chat, or email (info@assistancewithelegance.com) to request a swatch and we’ll be happy to send one to you.
Can I customize my AWEchair?
While full customization isn't currently offered, you can choose from seven colors, multiple finishes, and two sizes to find the perfect AWEchair for you.
What size AWEchair is right for me?
We offer two sizes to accommodate different heights:
- Standard: Best for those 5'2" - 5'7" (34”W x 45.75”H x 34.5”D)
- Tall: Best for those 5'8" - 6'2" (34”W x 47”H x 34.5”D)
When will my AWEchair ship?
Orders are typically shipped within two weeks.
How do I know when my order will arrive?
You’ll receive an email when your AWEchair ships. Then, our delivery team will call you to arrange a convenient time for delivery and setup.
Can I change my order?
Yes, you may make changes to your order within three business days from the placement of your order.
Do you ship outside of the United States?
No, sorry. We currently only ship within the contiguous United States.
Who pays for shipping?
We are pleased to offer complimentary shipping with your AWEchair purchase.
What is the warranty on the AWEchair?
With proper care, your AWEchair is designed for years of enjoyment, covered by our 3-year warranty. See warranty
Where is the AWEchair manufactured?
Our stainless steel mechanism is engineered and manufactured in Germany. Assembly and upholstery are hand-crafted in Thomasville, North Carolina, USA.
How do I clean and care for my AWEchair?
Please refer to Care Instructions.
What replacement parts are covered by the warranty?
Please see our Warranty terms.
How do I request a repair?
We're here to help! Contact Customer Service at +1 (877) 293-6729, via chat, or email (info@assistancewithelegance.com) to report any needed repairs. Warranty repairs are free of charge.
Is the AWEchair covered by Medicare or insurance?
The AWEchair is not currently covered by Medicare or insurance plans.
Why am I being charged Sales Tax?
Sales tax is mandated based on your shipping location.
When is my credit card charged?
Your card is authorized when you order and charged when your AWEchair ships.
What currency do you accept?
All prices and charges are in US Dollars.