Refund policy

We are proud to offer quality products with great value to our customers. All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition. If you nevertheless need to return a product, you may do within 30 days of delivery under the following conditions. 

First, you need to email our Customer Service at info@assistancewithelegance.com within those 30 days and explain the reason for the need to return the product. Then, if you continue to want to return the product, we will schedule the pick-up at the earliest available date based on pick-up service and customer availability and will coordinate the packing, pick-up and shipment of the product back to our warehouse. 

We will inspect the product upon its return to our warehouse and, if the product is not damaged through your misuse or negligence, we will refund the purchase price less (i) a $150 return processing fee, (ii) the cost of shipping the product back to us, and (iii) $50 for each accessory item (such as wall cord, AC adapter, extension cable, neck pillow, and knee pillow) not returned with the product. The refund net these costs will be paid within 30 days of our receipt of the product using your original payment method, for example, on the credit card you used to purchase the product.